Terms and Conditions
Payment
A deposit of 25% (non refundable) of the total cost of your tour is required within two weeks of booking, with the balance due no later than 28 days before the date of your tour. Full payment is required if your tour starts within 28 days of booking.
Charges
We reserve the right to pass on to you any bank charges and other costs we incur if payment is made in a foreign currency or by any other method not normally accepted by us.
Insurance
It is a requirement on acceptance on the tour that you are responsible for organising your own travel insurance to cover flight cancellations, personal property and medical expenses.
Health and Fitness
Bookings are accepted on the understanding that people undertaking a tour with HARP are in good health and have appropriate level of fitness for the chosen itinerary. If anyone going on the tour with you is disabled or has any medical problem that may affect their tour, you must give us full details before asking for your booking to be confirmed. If in our reasonable opinion, your chosen tour is not suitable for the disability or medical problem in question we have the right to refuse to accept the booking.
Alteration by HARP
We will make every reasonable effort to follow the published tours, we do however reserve the right to alter the programme if there are unavoidable conditions such as adverse weather conditions, footpaths closed due to agricultural restrictions or landslip.
Cancellation By you
If you wish to cancel your tour after the confirmation has been issued, it must be done in writing and the following charges will apply:
- More than 60 days before the tour - deposit only
- 29 - 60 days - 75 % of cost
- Between 0 - 28 days - 100% of cost
Cancellation by HARP
In the event of the group size being too small to run the tour within 60 days of the start of the tour, we will offer alternative dates or refund all payments made. We will not cancel your tour after the balance due date unless you fail to pay the remaining balance.
HARP cannot be held responsible for cancellations due to unforeseen circumstances such as war, civil unrest, natural disaster or any other situations beyond our control.
Liability
HARP cannot accept responsibility for any loss or damage to personal effects which is beyond our control. This includes loss, damage, fatal or any other injury suffered by you during your tour, except where HARP is proven to be either in breach of it's contractual duties or to have been negligent. HARP cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that your accommodation or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange.
Customer Conduct
We reserve the right to refuse a clients participation on any tour/walk if it is considered that they are either a danger to themselves or others.
Complaints
Any complaint should be discussed with your HARP representative/guide as soon as possible and we will endeavour to find a solution which is acceptable to all parties involved.
We both agree that UK law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us.